Refund, Return, and Exchange Policy

Refunds

 

Save This Life ID tag orders are custom and not eligible for a refund after receipt. ID tag orders can be cancelled within 24 hours of purchase by calling 855-777-2447. If 24 hours or more have passed since your purchase, we cannot offer you a refund.  

To follow-up on the status of your return or refund, please contact us at savethislifeinfo@gmail.com.

 

Exchanges 

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 855-777-2447 with details of the product and the defect. You can send the item you consider defective to:

Save This Life, Inc.
PO Box 49873
Austin, TX 78765

 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

 

Subscriptions 

When you enroll in Save This Life’s Diamond Pack program, you authorize Save This Life to charge your credit card for the monthly or annual subscription fee, as well as any other fees incurred while utilizing our service. By enrolling, you authorize Save This Life to charge your credit card automatically on the recurring day each year or month. Discount codes are only valid for initial term; subscriptions renew at the full subscription rates. Once enrolled in the Diamond Pack program, you understand that all monthly or annual subscription fees for services are non-refundable. By enrolling in Save This Life’s Diamond Pack program, you attest that any and all information provided is current and truthful, and that the credit card being used bears your name or you have authorization from the owner to use said credit card. User has the right to cancel services at any time by calling 855-777-2447. If payment is not received for services, we reserve the right to cancel any subscription membership. Save This Life reserves the right to terminate any membership at its sole discretion. 

 

Memberships

When you enroll in Save This Life’s database, you authorize Save This Life to charge your credit card for a one time fee, as well as any other fees incurred while utilizing our service. Once enrolled in the database, you understand that all membership fees for services are non-refundable. By enrolling in Save This Life’s registry, you attest that any and all information provided is current and truthful, and that the credit card being used bears your name or you have authorization from the owner to use said credit card. User has the right to cancel membership at any time by calling 855-777-2447. If payment is not received for membership, we reserve the right to remove any membership from the database. Save This Life reserves the right to terminate any membership at its sole discretion by removing enrolled information from the database. 

 

Shipping

To return the item you purchased, please mail it to:

 

Save This Life, Inc.
PO Box 49873
Austin, TX 78765

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.