Refund, Return, and Exchange Policy

1. Refunds

 

Save This Life ID tag orders are custom and not eligible for a refund after receipt. ID tag orders can be cancelled within 24 hours of purchase by calling 855-777-2447. If 24 hours or more have passed since your tag order is placed, we cannot cancel the order. 

 

2. Shipping

 

When returning a defective or damaged item you purchased, please mail it to:

 

Save This Life, Inc.

PO Box 49873

Austin, TX 78765

 

Shipping charges for all returns must be prepaid and items returned insured by you. You are responsible for any loss or damage to the item during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. We will cover the cost of shipping any replacement item.

 

To follow-up on the status of your return or refund, please contact us at savethislifeinfo@gmail.com.

 

3. Exchanges

 

We only exchange items if they are defective or damaged. You can return damaged or defective items for a replacement within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you an exchange. Upon receipt of the returned item, we will carefully examine it and notify you via email whether you are entitled to a replacement. If you are eligible, we will send you a replacement product. In circumstances where you believe that a product is defective or damaged, you should promptly contact us at 855-777-2447 with details of the product and the defect or damage.

 

4. Subscriptions

 

When you enroll in Save This Life’s Diamond Pack program, you authorize Save This Life to charge your credit card for the monthly or annual subscription fee, as well as any other fees incurred while utilizing our service. By enrolling, you authorize Save This Life to charge your credit card automatically on the recurring day each year or month. Discount codes are only valid for initial term; subscriptions renew at the then current full subscription rates. Once enrolled in the Diamond Pack program, you understand that all monthly or annual subscription fees for services are non-refundable. By enrolling in Save This Life’s Diamond Pack program, you confirm that any and all information provided by you is current and correct, and that the credit card being used bears your name or you have authorization from the owner to use that credit card. User has the right to cancel services at any time by calling 855-777-2447. Save This Life reserves the right to cancel any subscription membership at its sole discretion. 

 

5. Memberships

 

When you enroll in Save This Life’s database, you authorize Save This Life to charge your credit card for a one-time fee, as well as any other fees incurred while utilizing our service. Once enrolled in the database, you understand that all membership fees for services are non-refundable. By enrolling in Save This Life’s registry, you confirm that any and all information provided by you is current and correct, and that the credit card being used bears your name or you have authorization from the owner to use that credit card. User has the right to cancel membership at any time by calling 855-777-2447. If payment is not received for membership, we reserve the right to remove any membership from our database. In the event of non-payment, Save This Life reserves the right to terminate any membership at its sole discretion by removing enrolled information from our database.